Refund policy

Refund & Returns Policy

At RONO, we are committed to providing high-quality digital planning tools. Please read our policy carefully before making a purchase.

Digital Products

All RONO planners are digital products delivered electronically. No physical items will be shipped.

Because digital products cannot be returned once accessed or downloaded, once the planner is purchased we will not offer refunds or returns.

Following your purchase, you will receive instructions by email to access and download your digital product.

Please ensure that you provide a correct and accessible email address when placing your order and check your spam or junk folder if you do not receive your download instructions.

Because our products are digital content supplied electronically, you may be asked to provide express consent for the download to begin immediately and to acknowledge the effect this may have on your statutory cancellation rights.

Support

If you experience a technical issue accessing your planner or believe you have received the wrong file, please contact us and we will be happy to help resolve the issue.

If you have any questions or need assistance accessing your planner, please contact us at:

contact@ronoplanners.com

We aim to respond to all enquiries within 48 hours.

By completing your purchase, you acknowledge that you understand and agree that digital products are non-refundable.